Resident Services

  • Renters Insurance: Renters Insurance covers your personal items and gives you peace of mind. This is something every resident should have! Get an insurance quote here.
  • BananaKit: Have you ever moved into an apartment and wish that it came with all of the necessities? Wish no more! The BananaKit has all of your necessities and will be delivered to your apartment on move-in day. Sign-up here.
  • Rental Kharma: Rental Kharma was founded on the belief that everyone should be able to build their credit score without having to go into debt. Granite is providing an easy, simple service for residents to add their rental payments to their credit report, improve their credit score, and reach their financial goals. Sign up here.
  • SimpleBills: SimpleBills is a service specifically for residents that splits all utility bills by each roommate into one monthly payment. They do all of the work for you, and Granite is proud to be the first student housing company in the area to provide this specialized service! Sign up here.
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Account Information

As a Granite resident you will receive a login portal to Appfolio. This allows you to access your account information, pay rent, or put in maintenance requests. Your login will assist in many needs during your stay with Granite.

Move In

So, you’ve signed a lease and you’re ready to move in. What’s next? Don’t worry! We’ve got you covered.

  1. Know your move-in date. Don't know when it is? Check your lease or contact our office.
  2. Is your account paid in full? Not sure? Check your AppFolio tenant portal. You should have received one shortly after you sign a lease.
  3. Can't login? Call or email to get another activation link email sent to you.
  4. Need electricity or other utilities? Make sure to call the utility providers for each utility you are responsible for (as per your lease), and put them in your name. Utilities should be in your name for the entirety of your lease, regardless of your move-in or move-out dates.
    For Electricity: Duke Energy (800-521-2232)
    For Water: Indiana American Water (800-492-8373)
    For Gas: Vectren (800-227-1376)
    For Electricity (Willow Bend): (800-726-3953)
  5. Pick up your keys. Come to 225 Northwestern Avenue, West Lafayette to collect your apartment keys, fob, and/or passes.*Steps 1-3 MUST be completed in order to move in.
  6. Check our website or call to verify when we’re open. Keys will only be given out during office hours.

Now that you’ve arrived at your apartment, don’t forget to fill out your move-in checklist online, or by downloading Granite’s App for iOS, within 5 days of receiving your keys. The 5-day window begins when the first person gets their keys. If you have a maintenance issue, you can fill out a service request online through your Appfolio tenant portal. Please keep in mind that during move-in we have a high volume of requests, and the response time will vary.

For emergencies call 765.269.7283. These include:

  • No Electricity throughout the apartment
  • No Heat in temperatures below 55ºF
  • No Water throughout the apartment
  • Water flooding into the apartment (if possible, please shut off the valve to stop the flooding)
  • Smoke Alarms not working properly
  • Situations where access to the apartment may be compromised (i.e. broken windows or broken locks)
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Move Out

Now you’re ready to move out. How do you begin?

  1. Know your lease end date. If you aren’t sure, check your lease or contact the office.
  2. Should you clean your apartment? Yes, your deposit depends on the level of cleanliness. Here is a list of everything we look at when we inspect your apartment at move-out.
  3. Check your Appfolio account for outstanding balances or charges.
  4. It’s time to turn in your keys! Make sure to turn in ALL items that we’ve given to you when you moved in (i.e. keys, fobs, parking pass, etc.). These are due by 12pm on your lease move-out day.
  5. Provide your forwarding address for the itemization of your security deposit return. If you fail to submit the proper address, we will send it to the last known address we have for you.
  6. Take the utilities out of your name (as of the last day of your lease). If you fail to do so, you will not be reimbursed for any utility bills you receive beyond your lease dates.

What’s next?

Once you’ve moved out of your apartment, our operations department will complete a video inspection. Once processed, the itemization of your security deposit return will be mailed within 45 days of your lease end date.

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Social Media

Are you up to date on the latest and greatest happenings at Granite? We stay pretty busy with giveaways and resident perks. Keep up with us on:

Leasing Info

You want to rent an apartment. So now what? Contact us to make an appointment to find your perfect fit. When signing a lease, here are some things you’ll need:

  • A form of identification (valid driver’s license or Passport)
  • A payment method for the deposit in the form of a check, money order, or credit/debit card.
  • If you need parking, have your car’s information ready: car’s make, model, year, color, and license plate number.

The downloadable PDF forms below are designed to allow you to view and at least partially assimilate the information. Granite's leasing agents can explain the various forms in more detail, and also address any questions or concerns you may have. Please contact Granite and ask to speak to a leasing agent by emailing info@granitesl.com.

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Bananefits

bananefits

Bananefits is your personal perk for being a Granite Resident. We have partnered with the businesses students love, to offer discounts on various items. It's as simple as showing your Bananefits Keychain at the following businesses.

Bananefits

FAQ

Account

  1. How can I make a payment?

You have three options for making payments (for rent or other charges) at Granite: Pay by e-check online through your tenant portal (click here). Pay by credit or debit card online through your tenant portal (click here). Note that there is a fee for paying by credit or debit card based on the amount of your payment. Bring a check or money order (not cash) into our office. You can mail it or bring it in person (there is a drop slot in the door you can use if you stop by after business hours). Please be sure to write your address on the memo line of the check (e.g. "249 Littleton #3").

  1. I would like to know how much I owe; how can I check on my account balance?

You can check your account balance on your tenant portal (click here). If you have further questions after looking at the information on your tenant portal, please contact our accounting department via the Billing Questions form.

  1. What is the security deposit used for and when do I get it back?

The security deposit is not an extra rent payment. Rather, it is used to cover the cost of any repairs or cleaning necessary after you move out at the end of your lease. As stated in your lease, we will automatically deduct enough money to cover the market rate cost of cleaning the carpet. In addition, it can be used for any damages, repairs, materials, cleaning costs, painting costs and of course, any unpaid rent or other charges that were not taken care of before the end of the lease or any fees due to unreturned keys. Your security deposit will be processed and mailed out within 45 days of the end of your lease along with an itemization of any deductions for you to review.

  1. Why am I charged a $25 handling fee on utility bills, and why am I even receiving a utility bill from Granite?

The reason you would receive a utility bill from Granite is because according to your lease, you are responsible for paying for that utility. You should have contacted the utility company before moving in to arrange for it to be in your name. If you have not yet put it into your name (or for the amount of time between when your lease began and when it was transferred to your name), then it is in Granite's name and we have been receiving the bills for it. When we receive the bill, we calculate how much you owe and send you an invoice for that amount.
According to your lease, we charge a $25 handling fee any time we have to charge you for utilities that you are responsible for but which are not in your name. This fee helps cover our costs of processing those bills for you and simultaneously encourages you to put the utilities in your name as soon as possible.

  1. Why am I getting an email about a charge on my account when I've paid all my rent?

One possible reason is that one of your roommates has not yet paid their rent. Most of our tenants have signed joint leases with their roommates, which means that each individual is liable for whatever balance is on the account. The first thing you should do is talk to your roommates to determine if anyone is behind on their rent. If it seems that this is not the case, please respond to the email you received so we can look into it further with you.

  1. I submitted a question using the online Billing Form three days ago, but I have still not received a response. Are you ignoring me?

We do appreciate your questions and concerns and do our best to respond in a timely manner. If you have not received a response as quickly as you would like, please keep in mind that most likely you happened to email at a time when many other tenants were also sending in inquiries or during the extremely busy time of month for our accountants (the beginning and end of the month). However, each inquiry will be responded to in the order in which it was received. Thank you for your patience with us.

Apartment

  1. Is it my responsibility to change a light bulb when it burns out?

Yes, as a tenant, you are responsible to change all light bulbs when burnt out unless it is a light bulb on vaulted ceilings.

  1. My toilet is clogged, what should I do?

Plunge the toilet to release clog. This may take a few tries to work. If the toilet is overflowing, shut off the water using the valve at the base of the toilet, and call maintenance.

  1. Why am I being charged for my garbage disposal clog?

A garbage disposal should not be used to dispose of large amounts of food, debris, glass, bones, bottle caps, etc. This is considered improper use of equipment.

  1. How do I get my garbage disposal to work again when it does nothing when I flip the switch?

Simply open the doors under the sink, look underneath the garbage for a red reset button, and depress the button. You may also need to use the hexagonal wrench, usually located under the sink, to turn the garbage disposal manually from the very bottom (not inside but outside the disposal apparatus)

  1. How can I keep my drains from being clogged?

Many times showers and sinks can become clogged because of the amount of hair that goes down them. While showering or using the sink, make sure hair is not building up in the drain. In some cases it may be best to purchase a drain cover to keep this from happening.

  1. I've noticed a leak in my apartment, what should I do?

Report this to maintenance IMMEDIATELY. If leaks are not reported within a reasonable time frame, the tenant will be charged for damages.

  1. Do I have to use a shower curtain when showering?

Yes. Flooding and leaks can be caused by the misuse or no use of a shower curtain while showering. If damages occur because of this, you will be charged.

  1. How can I know what maintenance services I will be charged for?

Refer to your lease (Section 5 & 6 specifically) for further questions about what the landlord and tenant responsibilities are regarding maintenance.

  1. How do I operate my heating and cooling thermostat located on the wall?

In the winter, set the thermostat to "heat" and the fan to "auto" and the temperature to 70 degrees Fahrenheit according to your tolerance. In the summer, set the thermostat to "cool" and the fan to "auto" and the temperature to 74 degrees Fahrenheit according to your tolerance. Certain times of year it may be appropriate to set the thermostat to "off" and the fan to "off". Remember that too hot or too cold of a setting will result in higher utility bills.

  1. Why is my dryer not drying my clothes anymore?

If you seem to be having trouble with your dryer drying your clothes, the first thing you should check is your lint trap. You should be pulling out the lint trap and cleaning off all the lint every time you dry your clothes. If your lint trap is clean and you are still having problems, please fill out the service request form.

  1. How can I prevent bugs from coming into my apartment?

You can purchase many types of insect spray and small can traps with insecticide bait inside for just a few dollars at your local hardware store. Many different conditions attract bugs of all types. Some very common attractors are dropped food, food wrappers, spilled beverages of all types, and any kind of garbage. Everyone can help with the insect problem by keeping your buildings as clean as possible and taking out your trash regularly.

  1. What kind of insects will Granite treat an apartment for?

Granite treats apartments for a wide range of insects. Except on rare occasions, Granite does not treat for ants, flies, gnats, spiders, beetles, or other common insects. Please contact our office if you are unsure whether you are experiencing an infestation for which Granite will treat the apartment.

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